Refund Policy

Order Cancellations:

We accept order cancellations within 12 hours after purchase. Your order will be cancelled and refunded to your original form of payment. After 12 hours, all order items are immediately moved to production and in-stock styles are processed for shipment. Thereafter, we are not able to issue refunds/cancellations of any kind. 

Please note that we will not be able to cancel an order if the order was already shipped.

 

IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect or damaged goods, please contact us within 7 days of receiving your order. Remember to include your order number, photographs of the items and all references related to receiving your package and, in accordance with our money back guarantee, we will do our best to resolve the issue as soon as possible!

Please note* for all damaged orders we will send a new product at our expense, otherwise you can choose between a refund or a coupon on our website.

 

Returns/Exchanges:

To start a return, you can contact us at info@tearomance.com.

Please note that we can't accept a return if there is no any quality problems. Thanks for understanding!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@tearomance.com

Returns:

For international orders, you may send your order back to TEAROMANCE and you will get a refund, minus the cost of shipping.

You will get your refund only after we have received the item and checked its condition

Returns must be shipped within 14 days of the delivery of your order. Please include your order number as a reference.

Note that we do not include shipping fees in your refund.

We offer a 14 day money back guarantee upon receipt of the product to ensure you have the best possible experience.

HOW TO RETURN AN ITEM?

Simply fill out our contact form or send us an email at info@tearomance.com with your order number.

Orders to be refunded must have been received and / or returned to our warehouse within 14 days of receiving the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.

(Refunds processing can take up to 5 days depending on the credit institution).

The returned product must be intact and sealed.

SHIPPING OF RETURNS

The shipment of the item to be returned and the related costs are charged to the customer.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you wish to modify your order at info@tearomance.com. We reserves the right to comply with the European Directive 2011/83 / EU on returns and refunds. Orders to be refunded must have been received and / or returned to our warehouse within 14 days of receiving the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.

If you want to make a return or receive a refund, remember to include the order number and the change you want to make in the email, you will always receive confirmation of the operation by email. Orders that have already been packed, shipped or not yet received cannot be modified or canceled until the moment of receipt.

Thank you for your support, understanding, and extended patience!


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